Refund policy

Return & Refund Policy

We want you to love your Mi Pinoda piece. If you are not completely satisfied with your purchase, you may return your item within 14 days of delivery, subject to the following conditions:

Your item must have a verified factory defect or manufacturing issue (e.g. broken clasp, material defect).

Your item must be unused, unworn, and in the same condition as when you received it.

It must be returned in its original packaging.

Return requests must be made within 14 days of the package's arrival. Late requests will not be accepted.

Returned items must be postmarked within 14 days of your return request being approved.

Please note that all our products are one-size, so we strongly recommend checking the product description and measurements carefully before placing your order.

How to request a return

To request a return, please reach out to us via:

Instagram Direct Message (@mi.pinoda)

The contact form on our website

Email: mi.pinoda.uk@gmail.com

Please provide:

Your order number

The name of the product(s) you wish to return.

The reason for your return.

Once your request is reviewed and approved, we will provide you with the return address and instructions on how to send your item back to us.

Please do not send items to us before receiving return instructions.

Return Shipping

Defective, Damaged, or Incorrect Items:

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible. If we confirm that the issue was caused by an error on our part, we will cover the reasonable cost of returning the item and, where applicable, arrange a refund. Items returned without first requesting a return will not be accepted.

We highly recommend using a tracking shipping service, as we cannot be held responsible for lost or misdirected return parcels.

Right of Withdrawal and Change-of-Mind Returns:

Customers have the right to withdraw from their purchase and request a return within 14 days of receiving their order, without providing a reason.

To exercise this right, please contact us within 14 days of receiving your order. Once your return request has been approved, we will provide instructions on how and where to send your package. For returns that are not due to defects, damage, or incorrect items, customers are responsible for the cost of returning the item.

Items returned without first requesting a return will not be accepted.

Exchanges

Please note that we do not offer exchanges. If you would like a different item, we kindly ask that you return your original item and place a new order separately. This ensures you receive your desired item as quickly as possible.

Refunds

Once we receive and inspect your return, we will process your refund within 3-5 business days. The refund will be issued to your original payment method or store credit, depending on your request.

Please note:

For defective or incorrect items, the product price will be refunded (original shipping fee is non-refundable).

For change-of-mind returns, return shipping costs are the responsibility of the customer, and the original shipping fee remains non-refundable.

Policy Updates

Mi Pinoda reserves the right to update or modify this Shipping and Returns policy at any time. The policy in effect at the time of your purchase will apply to your order. We encourage you to review this policy periodically for any changes.