Shipping policy

Shipping Rates

Default shipping method is delivered by Royal Mail. Free shipping for orders over 40 GBP.

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the shipping destination, shipping method selected, and the contents of your order.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, it will be shipped.

In some cases, processing may take longer due to unforeseen circumstances (e.g., high order volume, stock delays, or operational issues). If this occurs, we will notify customers via our Instagram Story (@mi.pinoda) with details on which order dates are affected and the expected processing timeframe. Orders can still be placed as normal during this period.

After placing your order, you will receive an order confirmation email. If you do not receive this email, please check your spam or promotions folder.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available after receiving the shipping confirmation email.

Estimated Delivery Times

Estimated delivery times after shipment are as follows:

UK: 5–14 business days

These delivery times are estimates only and are not guaranteed. Delivery may be delayed due to customs processing, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customs, Duties, and Taxes

All orders are shipped on a Delivered Duty Paid (DDP) basis. This means that applicable import duties, taxes, and customs charges are included in your purchase and are paid by us.

Customers should not normally be required to pay additional import duties or customs charges upon delivery.

If you are asked to pay customs duties, import taxes, or customs clearance fees related to your order, please contact us with proof of payment. We will review the charges and reimburse eligible customs-related fees where applicable.

Tracking Information

Tracking updates are provided by the shipping carrier and may not appear immediately after shipment. International tracking information may only become available once the package reaches the destination country or is processed by the local postal service.

Lost, Delayed, or Missing Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. If your package appears to be significantly delayed or lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and assist in resolving it.

Returned & Undelivered Packages

Orders that are returned due to an invalid or insufficient address may incur an additional shipping fee for reshipment. Once an order has been confirmed as delivered to the correct address, we are not responsible for lost or stolen packages.

If an order is returned to us because of an invalid or incomplete address, or if it is unclaimed, a reshipping fee will apply as follows:

UK: ~ 5 GBP

Please double-check your shipping information before placing your order to avoid delays or additional fees.